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Page last modified 08:30, 19 Mar 2015 by Thomas Krichbaum
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Mark6 troubleshooting

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    Table of contents
    1. 1. General
    2. 2. Timezone

    Version as of 00:15, 28 Jun 2025

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    General

    In case you run into trouble with the Mark6 recorders first try to restart the cplane and dplane services.

    You can download a service script that reliably shuts down and restarts the services in the proper order. The script also displays the relevant logs files (named dplane-daemon.log, cplane-daemon.log) which can help you in debugging the issue.

    >python mk6_restart.py

    If the issue cannot be resolved by restarting the services try rebooting the mark6 machine.

    Timezone

    The configured timezone of the mark6 machine must be UTC otherwise starting of the scheduled recording will not work!

    Check the timezone of the mark6 machine e.g. run:

    date
> Tue Mar 17 08:12:54 UTC 2015

    make sure that the timezone is UTC. If it is not run

    dpkg-reconfigure tzdata
> Etc > UTC

     
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